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Terms and Conditions

Vom Fass is committed to being responsive to our customers' needs. If you have any comments or suggestions, please e-mail us at [email protected]

Before using, please read these policies carefully. By accessing any portion of the site, you are indicating that you have read and understood, and that you assent to be bound by, these website policies, which may be amended from time to time by Vom Fass (Singapore) Pte Ltd and its related companies. If you do not agree to these website policies, you are not permitted to access the site.

Use of the Site: You may use the Site only in accordance with and subject to these Terms of Use and the Site's Privacy Policy (the "Privacy Policy"). Once you complete and submit your registration, you have opted in to receive email communication from us. You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Vom Fass (Singapore) Pte Ltd or others. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to: (a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us; (b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of Vom Fass (Singapore) Pte Ltd; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this Site or any component of this Site; (h) conduct fraudulent activities; or (i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

Membership Eligibility: The Site is available to members who are 18 years and older and who have not been suspended or removed by Vom Fass (Singapore) Pte Ltd for any reason. By becoming a member you represent that you are of legal age. Membership is available only by a valid invitation to users who have completed the information required by the Site's registration form. If you do not qualify, you may not use the Site. As a member, you agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. Membership is void where prohibited by law.

Shipping and Handling: Vom Fass (Singapore) Pte Ltd delivers to Singapore. We do not ship to international locations. All prices for delivery are automatically calculated and added to the total at the checkout. All orders are processed within 24 hours, Monday through Friday. Orders placed after 12:00pm will be processed on the following working day. Orders placed on Fridays (after 12:00pm) and weekends are processed on Monday. Most shipments should arrive within 1-2 working days (delays are occasionally inevitable due to unforeseen factors).

Delivery Terms: Vom Fass (Singapore) sends goods by standard carrier. Standard carrier deliveries are usually made between 9:00am and 7:00pm. Vom Fass (Singapore) does not take responsibility for the delivery of goods once they have been properly shipped; responsibility for proper delivery lies with the carrier.

Payments: We aim only to display items which are in stock and which can be delivered to you quickly. If we are unable to supply a particular item you have ordered, we will notify you as soon as possible after receiving your order. If this happens, you may cancel your order, and we will refund your money. This applies only to goods that have not already been shipped or picked up by the customer.

Disclaimer: Neither we, nor our affiliates, officers, directors, employees, agents, third-party content providers, sponsors, licensors or associates warrant that the site will meet your requirements or be free of interruption,nor do we make any warranty as to the results that may be obtained from use of the site. We explicitly disclaim any responsibility for the accuracy, content or availability of advice, information, content, service, materials or merchandise provided through the site. Further, no oral or written information or advice provided through the site shall create a warranty. We encourage discretion when using the Internet, whether using our or anyone else's service. We cannot be held accountable for the accuracy, copyright compliance, legality or decency of information contained in materials, products, services and advice provided by third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Refund Policy: We do offer a refund policy; however, please be aware that once an order has been placed, there will be an additional handling charge of $10 for any amendments to the order. We do not accept any liability from the shipping company for any damages incurred in transit. However, we will exchange or replace damaged products if we feel that the fault warrants an exchange. Only products that have not been used and are still packaged will be exchanged.

Website Content: All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the purpose of placing an order with us or other personal uses. The materials on our website may not be used for any commercial reasons without our advanced permission.

Limitation of Liability: Neither the company nor any third party involved in creating or delivering the website will be liable under any theory (including negligence) for any incidental, consequential, indirect, special, or punitive damages arising out of your access to or use of the website, even if the company has been advised of the possibility of such damages. The company may change information contained on the website at any time. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws. You assume the entire risk as to the use of this web site. If you are dissatisfied with the website or any content on the site, your remedy is to discontinue using this site.

DMCA: As the Company asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by the Company Site violates your copyright, you are encouraged to notify the Company in accordance with its Digital Millennium Copyright Act Policy (“DMCA Policy”). If you have a question, please write to us at [email protected]​.